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Cornerstones of Cost Accounting 1st Edition by Don Hansen,Maryanne Mowen
Edition 1ISBN: 978-0538736787Cornerstones of Cost Accounting 1st Edition by Don Hansen,Maryanne Mowen
Edition 1ISBN: 978-0538736787 Exercise 4
TESTABLE STRATEGY, STRATEGY MAP
Consider the following quality improvement strategy as expressed by a series of if-then statements:
• If design engineers receive quality training, then they can redesign products to reduce the number of defective units.
• If the number of defective units is reduced, then customer satisfaction will increase.
• If customer satisfaction increases, then market share will increase.
• If market share increases, then sales will increase.
•If sales increase, then profits will increase.
Required:
1. Prepare a strategy map that shows the cause-and-effect relationships of the quality improvement strategy (see Exhibit 13-10 for an illustrative example).
2. Explain how the quality improvement strategy can be tested.
Consider the following quality improvement strategy as expressed by a series of if-then statements:
• If design engineers receive quality training, then they can redesign products to reduce the number of defective units.
• If the number of defective units is reduced, then customer satisfaction will increase.
• If customer satisfaction increases, then market share will increase.
• If market share increases, then sales will increase.
•If sales increase, then profits will increase.
Required:
1. Prepare a strategy map that shows the cause-and-effect relationships of the quality improvement strategy (see Exhibit 13-10 for an illustrative example).
2. Explain how the quality improvement strategy can be tested.
Explanation
Verified
Verified
1.
Strategy map showing the cause effec...
Cornerstones of Cost Accounting 1st Edition by Don Hansen,Maryanne Mowen
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