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Administrative Medical Assisting a Workforce Readiness Approach 1st Edition by Helen Houser, Terri Wyman
Edition 1ISBN: 978-0077628413Administrative Medical Assisting a Workforce Readiness Approach 1st Edition by Helen Houser, Terri Wyman
Edition 1ISBN: 978-0077628413 Exercise 6
There may be more than one correct answer. Circle the best answer. Which is an example of negative communication?
A) Speaking sharply to the patient
B) Listening carefully
C) Being friendly and warm
D) Looking directly at the patient
E) Keeping quiet when appropriate
A) Speaking sharply to the patient
B) Listening carefully
C) Being friendly and warm
D) Looking directly at the patient
E) Keeping quiet when appropriate
Explanation
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Mumbling, showing boredom, being angry a...
Administrative Medical Assisting a Workforce Readiness Approach 1st Edition by Helen Houser, Terri Wyman
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