Administrative Medical Assisting a Workforce Readiness Approach 1st Edition by Helen Houser, Terri Wyman

Exercise 8

There may be more than one correct answer. Circle the best answer. When a physician is running very late, the receptionist should
A) inform the patients they will be seen soon.
B) offer refreshments while waiting.
C) cancel appointments.
D) provide patients with the option to reschedule.
E) avoid eye contact with waiting patients.