Administrative Medical Assisting a Workforce Readiness Approach 1st Edition by Helen Houser, Terri Wyman

Exercise 4

Role-play in groups of three students. One student should play the patient, one the administrative medical assistant, and one the observer. Role-play a scenario in which the patient requests to have her medical records released to another physician.
The administrative medical assistant should explain to the patient the process for the release of her medical records.
The observer should not speak but should observe and take notes on the scenario as acted out by the other two students. The observer should compare the scenario to the steps provided in the text for the release of records. Note what is done well and what needs improvement.
Each student should rotate through all three roles.