Business Driven Technology 6th Edition by Paige Baltzan

Exercise 121

Revamping Accounts
The accounting department at your company deals with the processing of critical documents. These documents must arrive at their intended destination in a secure and efficient manner. Such documents include invoices, purchase orders, statements, purchase requisitions, financial statements, sales orders, and quotes.
The current processing of documents is done manually, which causes a negative ripple effect. Documents tend to be misplaced or delayed through the mailing process. Unsecured documents are vulnerable to people making changes or seeing confidential documents. In addition, the accounting department incurs costs such as preprinted forms, inefficient distribution, and storage. Explain BPM and how it can be used to revamp the accounting department.