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Fundamentals of Human Resource Management 3rd Edition by Raymond Andrew Noe, Patrick Wright, John Hollenbeck,Barry Gerhart
Edition 3ISBN: 978-0073381473Fundamentals of Human Resource Management 3rd Edition by Raymond Andrew Noe, Patrick Wright, John Hollenbeck,Barry Gerhart
Edition 3ISBN: 978-0073381473 Exercise 20
Consider the job of a customer service representative who fields telephone calls from customers of a retailer that sells on-line and through catalogs. What measures can an employer take to design this job to make it efficient What might be some drawbacks or challenges of designing this job for efficiency
Explanation
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A customer representative job plays a ma...
Fundamentals of Human Resource Management 3rd Edition by Raymond Andrew Noe, Patrick Wright, John Hollenbeck,Barry Gerhart
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