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Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
Edition 7ISBN: 9780071289276 Exercise 14
Suggest ways that service management can influence the arrival times of customers.
Explanation
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Customers do not like to wait to be serv...
Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
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