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Selling 9th Edition by Stephen Castleberry,John Tanner
Edition 9ISBN: 978-0077861001Selling 9th Edition by Stephen Castleberry,John Tanner
Edition 9ISBN: 978-0077861001 Exercise 11
The fairest solution to customer's complaint is one that turns out to be against company policy, though certainly not against the law or unethical in any way. If you tried to do it, the chances are you could get away with it. What would you do?
Explanation
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Customer compliant is not at all good fo...
Selling 9th Edition by Stephen Castleberry,John Tanner
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Character 255
