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Selling 8th Edition by Stephen Castleberry,John Tanner
Edition 8ISBN: 978-0073530017Selling 8th Edition by Stephen Castleberry,John Tanner
Edition 8ISBN: 978-0073530017 Exercise 18
A sales manager gets one too many complaints about pushy salespeople, poor follow-up after the sale, and a lack of customer care, and wonders if the compensation plan is to blame. What can a manager do with compensation to promote greater customer service? Are there other ways to motivate good customer service?
Explanation
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Customer service is one of the most impo...
Selling 8th Edition by Stephen Castleberry,John Tanner
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Character 255
