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Business Communication 7th Edition by Mary Ellen Guffey ,Dana Loewy
Edition 7ISBN: 978-0538466257Business Communication 7th Edition by Mary Ellen Guffey ,Dana Loewy
Edition 7ISBN: 978-0538466257 Exercise 6
If you must deny the claim of a customer who is clearly at fault, should you respond by putting the blame squarely on the customer?
Explanation
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Customers occasionally want something th...
Business Communication 7th Edition by Mary Ellen Guffey ,Dana Loewy
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