Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz

Exercise 16

Times are hard for Robo Solutions, a small local company that creates assembly-line robotics. Lately, the clients have been few and far between. But today the sales staff got encouraging news: James Pritchett, president of a nearby tool and die company, has inquired about the possibility of the company's designing a series of computer-run robots for key processes in the plant. There's a hitch, though; it's Sara McCann's turn to try to snare his business (and the commission)-and Pritchett is known to prefer dealing with men. Do you, as Robo Solutions sales manager, send Sarah anyway, or do you send one of your male salespeople to get Pritchett's business, giving Sarah a shot at the next potential client? How would you solve this communication-and ethics-problem?