Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz

Exercise 19

Megan Cabot is one of 12 workers in Department X. She has strong leadership qualities, and all her co-workers look up to her. She dominates conversations with them and expresses strong viewpoints on most matters. Although she is a good worker, her dominating personality has caused problems for you, the new manager of Department X. Today you directed your subordinates to change a certain work procedure. The change is one that has proven superior in the past whenever it has been tried. Soon after giving the directive, you noticed the workers talking in a group, with Megan the obvious leader. In a few minutes she appeared in your office. "We've thought it over," she said. "Your production change won't work." Explain what is happening. How will you handle this situation?