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Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz
Edition 13ISBN: 978-0073403212Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz
Edition 13ISBN: 978-0073403212 Exercise 2
After noticing that some workers were starting work late and finishing early, a department head wrote this message to subordinates: It is apparent that many of you are not giving the company a full day's work. Thus, the following procedures are implemented immediately:
a. After you clock in, you will proceed to your workstations and will be ready to begin work promptly at the start of the work period.
b. You will not take a coffee break or consume coffee on the job at the beginning of the work period. You will wait until your designated break times.
c. You will not participate in social gatherings at any time during the workday except during designated break periods.
d. You will terminate work activities no earlier than 10 minutes prior to the end of the work period. You will use the 10 minutes to put up equipment, clean equipment, and police the work area.
The message was not well received by the workers. In fact, it led to considerable anger and confusion. Using the discussion of communication planning in this chapter, explain where the department head's problem-solving process went awry. What did he or she fail to take into account?
a. After you clock in, you will proceed to your workstations and will be ready to begin work promptly at the start of the work period.
b. You will not take a coffee break or consume coffee on the job at the beginning of the work period. You will wait until your designated break times.
c. You will not participate in social gatherings at any time during the workday except during designated break periods.
d. You will terminate work activities no earlier than 10 minutes prior to the end of the work period. You will use the 10 minutes to put up equipment, clean equipment, and police the work area.
The message was not well received by the workers. In fact, it led to considerable anger and confusion. Using the discussion of communication planning in this chapter, explain where the department head's problem-solving process went awry. What did he or she fail to take into account?
Explanation
Verified
Verified
Communication:
It refers to a two-way process of transferring information from one person to another in one or other form. The process is complete when the feedback of the receiver is also included in the process. The various forms of the communication are:
1. Oral and Written,
2. Verbal and Non-Verbal, and
3. Formal and Informal.
The main aim of the communication process is to make the receiver understand the information in the same way, in which the sender of the message wants to convey.
Facts:
The Department head has written a straight message to the workers regarding their poor working style in the organization. The manager has seen them starting their work late and finishing the same early so after seeing their conduct, the manager has given immediate reaction without asking any excuse from them.
Outcome:
The Manager has not heard from the side of the workers and has communicated his message from his side (one-way communication) only but communication process is incomplete without the response of the receiver. The Manager has not heard receiver's response so here the communication process is incomplete.
The Manager should have solved the problem by taking following steps:
1. First by asking the workers the reason of their late joining.
2. Listening to the problems of the workers that made them tcome late.
3. Understanding the problems and their reason.
4. Finding a solution for the reasons that leads to coming late.
5. Communicating this message to the workers by using best way (or media if needed).
6. Taking the feedback for the message, which the manager has delivered to the workers.
Communication is the process that can solve every problem, but when the process of communication is not followed properly, the message becomes ambiguous and loses its original form.
While solving a problem, some analysis must be done. Without making any strategy, communication becomes useless and its results can be negative. Thus, it can be concluded that while solving a problem, it is mandatory to let the receiver respond as well as a strong strategy to make receiver understand sender in the same way they want to convey.
It refers to a two-way process of transferring information from one person to another in one or other form. The process is complete when the feedback of the receiver is also included in the process. The various forms of the communication are:
1. Oral and Written,
2. Verbal and Non-Verbal, and
3. Formal and Informal.
The main aim of the communication process is to make the receiver understand the information in the same way, in which the sender of the message wants to convey.
Facts:
The Department head has written a straight message to the workers regarding their poor working style in the organization. The manager has seen them starting their work late and finishing the same early so after seeing their conduct, the manager has given immediate reaction without asking any excuse from them.
Outcome:
The Manager has not heard from the side of the workers and has communicated his message from his side (one-way communication) only but communication process is incomplete without the response of the receiver. The Manager has not heard receiver's response so here the communication process is incomplete.
The Manager should have solved the problem by taking following steps:
1. First by asking the workers the reason of their late joining.
2. Listening to the problems of the workers that made them tcome late.
3. Understanding the problems and their reason.
4. Finding a solution for the reasons that leads to coming late.
5. Communicating this message to the workers by using best way (or media if needed).
6. Taking the feedback for the message, which the manager has delivered to the workers.
Communication is the process that can solve every problem, but when the process of communication is not followed properly, the message becomes ambiguous and loses its original form.
While solving a problem, some analysis must be done. Without making any strategy, communication becomes useless and its results can be negative. Thus, it can be concluded that while solving a problem, it is mandatory to let the receiver respond as well as a strong strategy to make receiver understand sender in the same way they want to convey.
Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz
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