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Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz
Edition 13ISBN: 978-0073403212Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz
Edition 13ISBN: 978-0073403212 Exercise 12
Underscore all negative words in these sentences. Then rewrite the sentences for a more positive effect. Use your imagination to envision the situation for each.
We were sorry to learn of the disappointing service you have had from our sales force, but we feel we have corrected all mistakes with recent personnel changes.
We were sorry to learn of the disappointing service you have had from our sales force, but we feel we have corrected all mistakes with recent personnel changes.
Explanation
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Importance of "Positive" Sentences:
Eve...
Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz
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