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Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz
Edition 13ISBN: 978-0073403212Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz
Edition 13ISBN: 978-0073403212 Exercise 15
Underscore all negative words in these sentences. Then rewrite the sentences for a more positive effect. Use your imagination to envision the situation for each.
We have received your complaint of the 7th in which you claim that our product was defective and have thoroughly investigated the matter.
We have received your complaint of the 7th in which you claim that our product was defective and have thoroughly investigated the matter.
Explanation
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Importance of "Positive" Sentences:
Wri...
Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz
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