Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz

Exercise 3

Assume the role of the hotel manager we discussed in the "Planning the Message" section of this chapter. The air conditioning has stopped functioning on one of the busiest and hottest weekends of the year. You need to explain the situation and what you are going to do (or have done) about it to three audiences: your guests, your co-workers who will be helping you solve the problem, and your boss, who will not be at the hotel until Monday. Develop a plan for the message you will send to each of these audiences in which you follow the five steps discussed in this chapter for planning a message. (You may find Figure 1-4 useful as well.) Be sure you consider your goal in communicating with each audience, the format \ channel your communication will take, the content each audience will need, and the tone and style that will be appropriate for each audience.
Figure 1-4
Planning Your Communication Strategy: A Problem-Solving Approach