Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz

Exercise 7

You work as a developer for a soft ware company. You're writing an announcement to all company employees reminding everyone of an all-hands meeting tomorrow. The announcement will be posted on the company intranet, which employees know to check multiple times per day, as that's your company's preferred mode of internal communication. The purpose of the meeting is to make sure everyone is ready for the go-live of your soft ware at a local clinic. It's really important that everyone knows how to document any support calls from the clinic and the protocol for prioritizing calls for service-not that you're expecting difficulties; you just want to make sure your support for the clinic is organized and orderly. Use the inverted pyramid approach to organize your message.