Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz

Exercise 17

You're part of the management team at a home healthcare company. You have a staff of about 12 registered nurses (RNs), 13 licensed practical nurses (LPNs), and 18 personal care aides (PCAs), who provide services to the chronically ill, those involved in lengthy rehabilitation programs, and senior citizens. Your company has been in business a long time and is well regarded. But you've got a big problem: This year, your PCAs had a whopping 60 percent turnover rate.
This problem is costing the company a great deal of money. Each PCA you hire has not only been through several interviews and a testing procedure but has also undergone two days of training. When the PCAs leave, all that time spent on them is wasted-and some even disappear with the cell phones you issued them. Plus, the PCAs who have to fill in for the ones who suddenly leave have to be paid overtime or else they will grow dissatisfied and possibly leave.
What you pay your PCAs is well within the industry standard, so you're not inclined to raise their wages. But you do wonder if your hiring process could be improved. Specifically, you've decided to look into personality testing as a way of hiring only those candidates who are really suited to the work.
You've done a bit of informal research on personality testing, and you've learned that there are several different kinds, that there may be legal issues involved, and of course that it comes with a cost. To test the waters, you decide to call RightFit, a local HR management group, to discuss the possibilities. The receptionist puts you through to Sheila Smith, apparently the owner of the business, but you get her voice mail. Thinking quickly, you simply leave the message that you're calling to discuss the possibility of contracting their personality-testing services but that you'll follow up with an email providing the details.
Now write that email to Ms. Smith. Tell her enough about your situation and ask her enough on-target questions to help her prepare a helpful response for you.