Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz

Exercise 64

You work for a large credit union that is upgrading the soft ware it uses to manage and maintain members' account and personal information. Everyone who works with or has access to members' information (tellers, customer service representatives, financial officers, loan representatives, department supervisors and managers, employee trainers, technical writers, marketing specialists, clerical staff, and information systems specialists) will need training on the upgraded soft ware. Your boss has asked you, as the lead corporate trainer, to coordinate training sessions.
You discover that the makers of the soft ware (Financial Soft ware Systems, Inc.) can provide training on site or at its corporate headquarters, which happen to be in your town. You need to know which of these options is not only the most feasible and practical but also the most cost effective.
You have 500 employees who will need training. You have a corporate training room with 20 computers, a reliable Internet connection, and a data projector. The soft ware will be installed in six months. Ideally, you would like to train all of your employees in the two months before the installation. That way they can continue to practice on the soft - ware installed in the corporate training room if they would like.
Although you have thought about calling for the information, you decide to write so that you have a permanent record of the answers to your questions. Write to Ms. Whitley Freeman, training coordinator, to inquire about Financial Soft ware Inc.'s availability to provide training and for information that will help you decide whether to train on site or at company headquarters.