Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz

Exercise 14

You took out your car loan with Community Bank because of its low interest rates. However, your regular checking and savings accounts are at Ocean State Credit Union. You can already tell that sending in a payment coupon and check each month will be neither convenient nor easy to remember. You wonder if you can just have your car payment for Community Bank automatically deducted from your Ocean State account and sent to Community Bank. You go to Community Bank's website and learn that this is possible, but no details are provided regarding the process, so you decide to click the link to "Contact Us" and ask your questions in the text box that appears. Though you'll want to think of more questions, you will at least want to know if there is a fee for this service and how long it takes to set up this payment option.