Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz

Exercise 38

You're an assistant manager at the Hilton Hotel, St. Petersburg, FL. You've just fielded a phone call from Mark Freshley, who was a guest at your hotel last week. He had breakfast in the hotel café the morning he checked out, so the printed bill you prepared for him was missing this last expense. He'd like for you to email him a new final bill showing this expense so that his company can reimburse him for it.
Write the email to Mr. Freshley and send him the bill as an attachment. While you're at it, you'll thank him for his business, of course. You'll also take advantage of this opportunity to invite him to join Hilton's rewards program, HHonors. Study the program at hhonors.hilton.com and select the details that you believe will be most appealing to him.