Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz

Exercise 31

You're a clerk in the accounting office of Hocking Hills Resort and Spa, which recently placed a 2 \ 3-page advertisement in Travel Ohio magazine. Today's email brought a notice from the magazine that Hocking Hills' account had been charged $3,700-the amount that a full-page ad costs.
You check with Lizzie Adams, the assistant director of sales and marketing for the resort, and she informs you that this amount is wrong. She proves it by showing you a list of the magazine's advertising rates and a copy of the purchase order, which clearly states the amount for a 2 \ 3-page ad. Obviously, the accounting office for Travel Ohio has made an error.
Write Travel Ohio to request a credit to Hocking Hills's account. Use the medium and any supporting evidence that you think will do the best job of getting the results you seek.