Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz

Exercise 39

Remington Textiles is hosting a welcome dinner for a delegation of German executives who are interested in learning about Remington's products and possibly pursuing some contracts. You really want to make a good impression, so you have paid close attention to the details for the dinner. You even contracted with a local design company, Ridge Water Designs, to make an elegant, tasteful welcome banner to place above the doorway of the private room at the restaurant where the dinner will take place.
When you ordered the banner, Robin Heinze, the designer, told you that Ridge Water Designs could do the banner but could not deliver it until the afternoon of the dinner. Though you were nervous about getting the banner so close to the time of the dinner, you agreed after you were assured that everything would be fine. The banner arrived two hours before the dinner. It looked great, but Ridge Water Designs had spelled the German company's name incorrectly. Obviously, you could not use the banner, which cost $225, and you were incredibly disappointed, as you had sent Ridge Water Designs an email with the spelling of the company's name and even spelled it over the phone when you ordered the banner. On the day of the dinner, Ridge Water Designs had sent you a quick email to confirm that the banner was sent but had indicated that no one would be in the office for the rest of the day.
Write to Robin Heinze and request that you not be charged $225 for a sign that you obviously could not use.