Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz

Exercise 49

You are the building manager for Schneider Enterprises. After a recent construction project at the company, you contracted Custom Cleaning Services, a commercial cleaning company, to clean the office. According to the contract, you would pay $3,000 once the job was completed. When you drew up the contract for the cleaning, you and Beth Menendez, manager of Custom Cleaning Services, developed a checklist of cleaning jobs that needed to be done. The cleaning crew worked throughout the weekend. Though you let them in the building on Saturday morning and Sunday morning, you only checked in the evening that the building was locked after the crew left. You did not check the crew's work.
When you arrive for work on Monday morning, you notice that the cleaning crew missed some of the items on the checklist, and the cleaning job is sloppy. There are streaks on the windows. The walls also have streaks of dust, dirt, and fingerprints. Some of the light fixtures have not been cleaned or dusted, and the floor seems to have a film of some kind on it-like the cleaner did not quite cut through all of the dirt. You know that Beth would not find this cleaning job acceptable and would want you to be a satisfied customer.
Contact Beth and request what you think is reasonable for addressing this situation.