Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz

Exercise 4

Play the role of Suzanne Miller at Rite Uniforms and respond to case #33 in this chapter. The customer has faxed his request for replacement shirts to you as you requested, and you're now emailing him to provide instructions for returning the shirts. Include in your message any information that will answer his likely questions, and be sure to do your best to restore any lost goodwill.