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book Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz cover

Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz

Edition 13ISBN: 978-0073403212
book Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz cover

Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz

Edition 13ISBN: 978-0073403212
Exercise 31
"If I'm not emotional in my claim messages, the readers won't understand how upset I am." Respond to this statement.
Explanation
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In an indirect approach to writing messa...

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Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz
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