Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz

Exercise 14

Your yard is big and hilly, and you just don't have the time and energy right now to maintain it yourself. You finally sprang for a professional lawn-mowing service, but the first visit from BeautyLawn did not go well (see also case #44 in Chapter 7). Yes, the grass looks nice, and the crew trimmed nicely around the edges-but they also mowed over the very area you asked them not to mow, the hill where your daffodils were just starting to come up. The crew chief, while respectful and hard-working, did not seem to understand English very well. You suspect that even though he wanted to be accommodating, he simply didn't understand the instructions you gave him.
Write BeautyLawn a persuasive claim in which you explain what happened and request that this first yard service be at no charge. You think that's a pretty fair request, given that you won't be enjoying your daffodils this year.