Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz

Exercise 20

On a recent road trip, you noticed that your 2001 Dodge Caravan shimmied every time you accelerated. You thought the problem might be an underinflated tire, but even after you stopped to put air in the tires, your car still shook whenever you pressed the accelerator. You resolved to take it to the repair shop when you got home.
When you had the car checked out, you learned that it had a broken front right axle. You've had good experiences ordering parts from CarParts.com, so you convinced the owner of the repair shop to let you order the part yourself, which would be cheaper than having the shop order it. Then you'd have the shop install the part.
You searched CarParts's website and found the exact part for your make and model of Caravan, which you bought. When the part arrived, you took it to the repair shop. Later that day, Duane, the repair technician, called to tell you that the part was too long-in other words, you had ordered the wrong part for your car. You went back to CarParts's website to see what might have happened. You entered your car information, and the part that you'd ordered still came up as the appropriate one. There was only one possible explanation: The website had assigned the wrong part number to the axle. Now you'll have to go back to the shop to pick up the erroneous part, ship it back to CarParts, and get them to send a replacement part right away.
Using the "Contact us" link on the company's website, email CarParts.com to request that it send you a prepaid shipping label to return the wrong part and that it send the correct part by overnight shipping directly to the repair shop. Whether you do business with this company in the future will probably depend on its reply.