Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz

Exercise 26

You are a manager at a local financial services firm, Handel and Schmidt Holdings. Your administrative assistant, Candace, is retiring after 35 years with the firm. To celebrate her years of service, you've organized a lunch outing to Sawyer's, a local steakhouse, and invited the entire staff of 25 (See case #42 in Chapter 7.) Everyone in the office is looking forward to the outing, as the last two months have been very busy, and your whole staff could use a break. When you get to Sawyer's, you are told by the hostess that your tables are not ready, and you wait 30 minutes before being seated. Once your party is seated, the outing turns into a disaster. Your server is rude, and some of the orders get mixed up. You feel bad for Candace and also embarrassed because it was your idea to choose Sawyer's. At the very least, you feel that you deserve a partial refund of your money. You decide to write to the owner, Bob Sawyer, to express your displeasure.