Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz

Exercise 29

You and your family have just returned from five days (four nights) at SunFun Resort at Wrightsville Beach, NC. Your room was nice, the staff was friendly, and the beach was great. What was disappointing was that the pool was closed during your whole stay because of "mechanical problems." When you expressed your disappointment to the young people staffing the front desk, they clearly hadn't been advised on how to handle the situation and simply said, with apologies, that there was nothing they could do. You didn't want to make an angry fuss about it since you were there to relax, so you let the matter drop.
But now that you're back home, you think you'll write the management of the resort to request a partial refund. After all, the room rate was over $370 per night, plus tax, and the big, beautiful swimming pool was one reason you chose SunFun instead of another resort. You live in Michigan, and it's not likely that you'll return to Wrightsville any time soon, so you definitely want a refund, not a coupon for a discounted future stay. (You may make up additional details as long as they are realistic and do not change the basic facts of the case.)