Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz

Exercise 32

The insurance company where you work as assistant to the information technology (IT) manager is doing well. Just last year, the company hired 9 customer service representatives and a receptionist, bringing the total number of employees to 54. But with growth come certain headaches-and one of them is figuring out how to regulate employees' Internet use.
The company's customer service representatives work largely on the phone to handle claims and field other questions. Although they need to use the Internet to do their work, during downtime they continue to use the Internet for personal reasons, including email, social networking, watching favorite television shows, viewing YouTube videos, and even downloading programs or files that have nothing to do with their jobs. Your boss is worried about three things: (1) security breaches resulting from these downloads and from other Internet activities, (2) inappropriate content being viewed or downloaded, and (3) computers running slowly or frequently locking up as a result of the Internet content being viewed or downloaded.
It's time for an Internet-use policy, and your boss thinks you're just the person to help write it. Your assignment is to study the current wisdom on workplace Internet policies and send your findings to your boss in an email report. She will use the report as the basis for a meeting with her boss next week.