Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz

Exercise 50

You were recently hired as an intern at a Mayim's, a distributor of high-end cosmetics and skin care products. Kori Roberts, sales manager and your supervisor, drops by your office to chat one day and brings up a subject she's been wondering about. "Our sales staff have been communicating with each other and our retailers fairly effectively via phone and email, but I think it's time to look into an online meeting application to supplement these methods. Do you know what kind of tool I'm talking about?" she asks. You nod, having learned about online meeting tools in your Technology for Business Communication class. "I heard some of these options were totally free and really easy to use," she continues, "so I looked into a few. Skype and OpenMeetings seem to be pretty popular for businesses. I'm thinking about recommending that all the sales staff subscribe to one of these. Then maybe they could talk to each other and the retailers more easily. I wonder which of these tools is better for us. And is there any downside to online meetings? Maybe security issues?" You take the hint and offer to look into the matter for her.
Do the necessary research-and, if you haven't yet done so, try one or more of these services yourself-and then write Kori a report giving her the information she needs in order to decide whether or not to pursue this idea further. She may want to share your report with other managers in the company, so be sure you give it your best effort.