Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz

Exercise 2

Using your critical thinking skills to supply any missing facts you may need, develop a plan for research by using interviews for these problems.
a. Grow More Company sells children's clothes. The company has seen an increased rate of employee turnover this past year, and your supervisor wants you to find out why.
b. Jacob's Hardware Store recently sent a survey out to get feedback on its customer service. The management would like to follow this up with some interviews to get a better sense of what happened on one particular Saturday that customers said they experienced very poor customer service.