Reading and All That Jazz 5th Edition by Rita McCarthy ,Peter Mather

Exercise 5

(a) As much as 65% of face-to-face communication is non-verbal.
(b) Even when we're silent, we're communicating.
(c) We send messages when we look at someone or look away, lean forward or sit back, smile or frown.
(d) If someone we're talking to touches our hand or arm, looks into our eyes, and leans toward us when we talk, we get the message that the person is interested in us and cares about what we are saying.
(e) If a person keeps looking around the room while we're talking or takes a step backward, we get the impression the person is uninterested or wants to end the conversation.
(f) The ability to interpret nonverbal messages correctly is important to the success of relationships.
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