Managing Operations Across the Supply Chain 1st Edition by Morgan Swink,Steven Melnyk,Bixby Cooper, Janet Hartley

Exercise 19

Spartan Redi-Care is a small urgent care facility located near to the University.Because of the high competition for student business, the manager of Spartan has decided that the most effective way of competing is to emphasize short wait times.Spartan Redi-Care has even gone so far as to adopt the slogan, "Get in, Get better, Get out." As the facility manager, you have decided that this slogan translates into an average customer wait time of 30 minutes.You have collected the following data taken from a three week period of typical demand:
a.What is the expected average waiting time for Spartan Redi-Care?
b.If the expected average waiting time is greater than what you have promised, what are some actions that you could introduce to correct this imbalance (be specific)?