M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow

Exercise 8

Scenario: Kleen Waterproofing
Dave Docket, the installation manager at Kleen Waterproofing, has been receiving customer complaints that several crewmembers either come late to the job or they don't show up at all without any communication with the customers. The job completion dates keep getting delayed and customer dissatisfaction keeps increasing. Dave has also just hired several new employees who are motivated, able to perform their jobs, and have adequate resources. However, they aren't sure what tasks are included in their job. Dave is wondering how he can understand what is going on with his crew behavior and what can he do to improve the situation.
Dave organizes training for his employees to teach them to operate a new piece of equipment in the factory. Which of the following attributes will show a direct improvement because of this training?
A) Motivation
B) Role perception
C) Ethical sensitivity
D) Moral intensity
E) Ability