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M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
Edition 2ISBN: 978-0077801960M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
Edition 2ISBN: 978-0077801960 Exercise 24
Emotional labor is higher in jobs requiring:
A) Limited hours of routine work.
B) Working in irregular shifts.
C) Working in isolation than in groups.
D) Frequent interaction with clients.
E) Skilled knowledge such as accounting.
A) Limited hours of routine work.
B) Working in irregular shifts.
C) Working in isolation than in groups.
D) Frequent interaction with clients.
E) Skilled knowledge such as accounting.
Explanation
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Emotional labor refers to the effort a p...
M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
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