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M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
Edition 2ISBN: 978-0077801960M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
Edition 2ISBN: 978-0077801960 Exercise 13
Email is not as good as face-to-face communication for communicating emotions because:
A) People overestimate the degree to which they understand the emotional tone of email messages.
B) People use too many emotional markers in their messages.
C) People use too many "emoticons".
D) Email lacks nonverbal cues.
E) Email has too much emotional content.
A) People overestimate the degree to which they understand the emotional tone of email messages.
B) People use too many emotional markers in their messages.
C) People use too many "emoticons".
D) Email lacks nonverbal cues.
E) Email has too much emotional content.
Explanation
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Nonverbal cues such as facial expression...
M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
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