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M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
Edition 2ISBN: 978-0077801960M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
Edition 2ISBN: 978-0077801960 Exercise 20
By omitting written documentation of how to operate equipment or serve customers, employees are maximizing their expert power through non-substitutability.
Explanation
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Employees become nonsubstituta...
M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
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