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M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
Edition 2ISBN: 978-0077801960M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
Edition 2ISBN: 978-0077801960 Exercise 26
Scenario: Charlotte International
Employees at Charlotte International have been frustrated with the management on just about everything. The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve problems. Both sides have decided to seek third-party dispute resolution. Management prefers a third-party intervention that has high process and decision control while employees prefer a high level of process control and not decision control.
Management at Charlotte International appears to prefer which of the following types of third-party intervention?
A) Arbitrator
B) Competitor
C) Mediator
D) Inquisitor
E) Abstainer
Employees at Charlotte International have been frustrated with the management on just about everything. The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve problems. Both sides have decided to seek third-party dispute resolution. Management prefers a third-party intervention that has high process and decision control while employees prefer a high level of process control and not decision control.
Management at Charlotte International appears to prefer which of the following types of third-party intervention?
A) Arbitrator
B) Competitor
C) Mediator
D) Inquisitor
E) Abstainer
Explanation
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Verified
M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow
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