Cost Management: A Strategic Emphasis 7th Edition by Edward Blocher,David Stout ,Paul Juras,Gary Cokins

Exercise 19

A customer's order is delivered (received by the customer) on December 1, 2016. This order was placed with the company on September 1, 2016, and received by the manufacturing department on September 15, 2016. Actual production on the order began on October 15, 2016, and was completed November 15, 2016. Based on this information, calculate the following for this order: total customer-response time (CRT); order receipt time; manufacturing lead time (processing time); manufacturing wait time; manufacturing time; and delivery time. ( Hint: Refer to Exhibit 14.14.) Prepare your answers in days.
EXHIBIT 14.14 Model of Customer-Response Time (CRT)