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Quality & Performance Excellence 6th Edition by James Evans
Edition 6ISBN: 978-0324827064Quality & Performance Excellence 6th Edition by James Evans
Edition 6ISBN: 978-0324827064 Exercise 2
Today, both manufacturing and service depend greatly on information technology and the Internet. What would be some ways of evaluating the quality of a website
Explanation
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The quality of a web site can be judged by some quality dimensions of manufactured products and by some quality dimensions of services. The quality of a web site might be judged on:
• Performance
• Features
• Reliability
• Conformance
• Aesthetics
• Perceived quality
• Completeness
• Consistency
• Accessibility and convenience
• Accuracy
• Responsiveness
• Performance
• Features
• Reliability
• Conformance
• Aesthetics
• Perceived quality
• Completeness
• Consistency
• Accessibility and convenience
• Accuracy
• Responsiveness
Quality & Performance Excellence 6th Edition by James Evans
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