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Quality & Performance Excellence 6th Edition by James Evans
Edition 6ISBN: 978-0324827064Quality & Performance Excellence 6th Edition by James Evans
Edition 6ISBN: 978-0324827064 Exercise 5
How should an organization go about deciding who its customers are Identify the customers of a university, a government agency, and a movie producer.
Explanation
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Customers are those people or entities t...
Quality & Performance Excellence 6th Edition by James Evans
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Character 255
