Quality & Performance Excellence 6th Edition by James Evans

Exercise 6

Richard Palermo of Xerox was quoted in Fortune as saying that "people in different functions hate each other." Allowing for some exaggeration because of dramatic license, do you find this to be true Talk to several people in a functional organization, and ask them about their feelings for people in other functions. How would you explain the variation in attitudes If you were assigned to try to solve the problem of bad feelings between departments, how would you begin