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Business and Administrative Communication 10th Edition by Kitty Locker,Donna Kienzler
Edition 10ISBN: 978-0077419530Business and Administrative Communication 10th Edition by Kitty Locker,Donna Kienzler
Edition 10ISBN: 978-0077419530 Exercise 10
Responding to a Complaint
You're Director of Corporate Communications; the employee newsletter is produced by your office. Today you get this e-mail message from Caroline Huber:
Subject: Complaint about Sexist Language
The article about the "Help Desk" says that Martina Luna and I "are the key customer service representatives 'manning' the desk." I don't MAN anything! I WORK.
Respond to Caroline. And send a message to your staff, reminding them to edit newsletter stories as well as external documents to replace biased language.
You're Director of Corporate Communications; the employee newsletter is produced by your office. Today you get this e-mail message from Caroline Huber:
Subject: Complaint about Sexist Language
The article about the "Help Desk" says that Martina Luna and I "are the key customer service representatives 'manning' the desk." I don't MAN anything! I WORK.
Respond to Caroline. And send a message to your staff, reminding them to edit newsletter stories as well as external documents to replace biased language.
Explanation
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Following is the respond to the message ...
Business and Administrative Communication 10th Edition by Kitty Locker,Donna Kienzler
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