Business and Administrative Communication 10th Edition by Kitty Locker,Donna Kienzler

Exercise 27

As director of customer service at C'est Bon, an upscale furniture store, you manage the store's credit. Today you are going to reject an application from Frank Steele. Although his income is fairly high, his last two payments on his college loans were late, and he has three bank credit cards, all charged to the upper limit, on which he's made just the minimum payment for the past three months. The following letters are possible approaches to giving him the news. How well does each message meet the criteria in the checklist for negative messages