Business and Administrative Communication 10th Edition by Kitty Locker,Donna Kienzler

Exercise 8

You noticed recently that Clare, the woman who works next to you at a call center, takes extended lunches and makes a lot of personal phone calls. As the result of her phone calls and breaks, you and your co-workers complete more work throughout the day. After discussing the situation with a close friend, you decide you are going to tell the boss about her behavior.
As your instructor directs,
a. Write an e-mail to your boss in which you discuss Clare's behavior and ask for a resolution.
b. Partner with a classmate and role-play the situation of telling the boss. One of you is the employee and one of you is the boss.
c. Partner with a classmate and role-play the situation of confronting Clare. One of you is the employee and one of you is Clare.
Hints:
How can you deliver the negative news without sounding like a tattletale
How can you make the situation seem severe enough so that your boss takes action