Essentials of Marketing 7th Edition by Charles Lamb,Joe Hair,Carl McDaniel

Exercise 1

Sally Burke works for Hi-Tech Electronics. Her responsibilities include selecting items to advertise in her company's Sunday newspaper FSIs. One hot item is a 50-inch flat-panel plasma TV. The list price is $4,999, but her manager tells her to advertise it at $3,999, since customers can apply for a $1,000 mail-in rebate. The advertised price has attracted many people to buy the TV; however, Sally has heard several complaints from customers who found the rebate process unusually complex and were denied a rebate because the manufacturer claimed they hadn't provided the required information. She would prefer to advertise the "real" list price, knowing that customers are not guaranteed to receive a rebate.
Visit a local electronics store-or Web site-and find a product being sold with a mail-in rebate offer. Are the rebate instructions clear? Would you take the time to complete the process?