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Human Resource Management 11th Edition by John Ivancevich
Edition 11ISBN: 978-0071267700Human Resource Management 11th Edition by John Ivancevich
Edition 11ISBN: 978-0071267700 Exercise 2
As a current (or future) manager, how will you communicate the requirements of an entry-level customer service representative to a candidate who just arrived at your office for an interview? Will you describe the job in terms of competencies? Knowledge, skills, and abilities? Both? Explain your answer.
Explanation
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Job analysis plays a very significant ro...
Human Resource Management 11th Edition by John Ivancevich
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