English Skills with Readings 8th Edition by John Langan

Exercise 55

Read the selection below, and then answer the questions about it that follow.
My Worst Experience of the Week
1 The registration process at State College was a nightmare. 2 The night before registration officially began, I went to bed anxious about the whole matter, and nothing that happened the next day served to ease my tension. 3 First, even though I had paid my registration fee early last spring, the people at the bursar's office had no record of my payment. 4 And for some bizarre reason, they wouldn't accept the receipt I had. Consequently, I had to stand in line for two hours, waiting for someone to give me a slip of paper, which stated that I had, in fact, paid my regis­tration fee. 6 The need for this new receipt seemed ludicrous to me, since all along I had proof that I had paid. 7 ! was next told that I had to see my adviser in the Law and Justice Department and that the department was in Corridor C of the Triad Building. 8 ! had no idea what or where the Triad was. 9 But, finally, I found my way to the ugly gray-white building. 10 Then I began looking for Corridor C. 11 When I found it, everyone there was a member of the Communications Department. 12 No one seemed to know where Law and Justice had gone. 13 Finally, one instructor said she thought Law and Justice was in Corridor A. 14 "And where is Corridor A " I asked. 15 "I don't know," the teacher answered. 16 "I'm new here." 17 She saw the bewildered look on my face and said sympathetically, "You're not the only one who's confused." 18 ! nodded and walked numbly away. 19 ! felt as if I were fated to spend the rest of the semester trying to complete the registration process, and I wondered if I would ever become an official college student.
Write here the pronoun that is used for people at the bursar's office (sentence 4): _______; Corridor C (sentence 11): ________; instructor (sentence 17): _________.